Frequently asked questions
How much is shipping & how long does it take?
Shipping is $7.99. Shipping is first class via USPS which takes 3-5 business days. Shipping is free for orders over $50. Also we offer free pick up at our Chicago location.
What is the store location and hours?
Melitacollection is located: 8407 S. Racine Ave. Chicago IL 60620
Is the personalized jewelry real gold?
Gold plated jewelry is made of a base metal (silver) that has layer of gold applied to the top. With proper care jewelry can last for 3-5 years.
Do you offer wholesale?
Not at this time but if you're interested in purchasing vendors please email: email@example.com.
What is the return and exchange policy?
NO REFUNDS OR EXCHANGE AT ALL!
Can I order online and pick up if I live in Chicago?
Yes, pick up is free at checkout. Location: 8407 S. Racine. Ave. Chicago IL 60620. Hours 12PM-7PM.
How can I reach out about my order?
Please send email to: firstname.lastname@example.org
We accept credit/debit cards, sezzle and afterpay.