Frequently asked questions

How much is shipping & how long does it take?

Shipping is $7.99. Shipping is first class via USPS which takes 3-5 business days. Shipping is free for orders over $50. Also we offer free pick up at our Chicago location. Personalized jewelry orders can take up to 21 days to receive, especially during this pandemic that we are in. For additional questions you can always email:

What is the store location and hours?

Melitacollection is located: 8407 S. Racine Ave. Chicago IL 60620 Hours: Tuesday-Satuday 12PM-7PM CLOSED SUNDAY & MONDAY!!!

Is the personalized jewelry real gold?

Gold plated jewelry is made of a base metal (silver) that has layer of gold applied to the top. With proper care jewelry can last for 3-5 years.

Do you offer wholesale?

Not at this time but if you're interested in purchasing vendors please email:

What is the return and exchange policy?


Can I order online and pick up if I live in Chicago?

Yes, pick up is free at checkout. Location: 8407 S. Racine. Ave. Chicago IL 60620. Hours 12PM-7PM.

How can I reach out about my order?

Please send email to: Customer Service Number: 312-561-8448

Payment options?

We accept credit/debit cards, sezzle and afterpay.


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